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Shipping Information

Overview of Our Shipping Process

At our online store, we utilize a dropshipping model to fulfill orders efficiently and effectively. This means that when you place an order with us, we partner with trusted suppliers such as Printify, Alibaba, and other dropshipping websites to deliver your products directly to your doorstep. This allows us to offer a wide range of products without the need for inventory management.

 

Order Processing Time

Once you place an order, it typically takes 1-3 business days for us to process your order. During this time, we will confirm your payment and prepare the necessary details for our suppliers. Please note that processing times may vary based on product availability and supplier response times.

 

Shipping Times

Shipping times can vary depending on the supplier and the shipping method selected at checkout. Generally, you can expect:Domestic Orders (within the USA): 5-10 business daysInternational Orders: 10-20 business daysPlease keep in mind that these are estimated delivery times and may be affected by factors such as customs delays or peak shopping seasons.

 

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your items and the shipping destination. We strive to provide competitive rates while ensuring reliable delivery services.

 

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this tracking number to monitor the status of your shipment through our website or directly through the carrier’s website.

 

Order Modifications and Cancellations

If you need to modify or cancel your order, please contact us within 24 hours of placing your order. After this period, we cannot guarantee that changes can be made since orders may already be in processing with our suppliers.

 

Customer Support

If you have any questions regarding shipping or need assistance with your order, feel free to contact our customer support team via email or through our website’s contact form. We aim to respond within 24 hours during business days.Thank you for choosing our online store! We appreciate your business and look forward to serving you again soon!

Return Policy

At TwoFeathersDesigns, we strive to provide high-quality products and exceptional service. However, please note that all sales are final. We do not accept returns or offer refunds for any items purchased through our online store.

No Returns or Refunds
Once an order is placed and payment is processed, it cannot be canceled, returned, or refunded. This policy applies to all products sold on our website, including but not limited to:

  • Clothing

  • Accessories

  • Home Goods

  • Digital Products

 

Exceptions
In the rare event that you receive a defective item or an item that was damaged during shipping, please contact our customer service team within 48 hours of receiving your order. We will review your case and may offer a replacement at our discretion.

 

Customer Responsibility
We encourage customers to carefully review product descriptions, sizing charts, and images before making a purchase. If you have any questions about a product prior to purchasing, please reach out to our customer service team for assistance.

 

Contact Us
For any inquiries regarding this policy or if you believe you have received a defective item, please contact us.

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Thank you for shopping with TwoFeathersDesigns! We appreciate your understanding of our no return/no refund policy.

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